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  • Services

    Our people - analysts, project managers and industry experts - are world-class experts in MRO and offer a broad understanding of supplier enablement, supply chain flow, demand management, accelerated implementation techniques and personalized customer service.

    Our methodology balances both traditional rigorous techniques with new "agile" techniques to improve the speed and quality of delivery. We've blended our own best practices with industry standards to develop a methodology that helps you understand what is expected of you every step of the way and guides your people through the delivery of the solution.

    Our tools and state-of-the-art techniques effectively leverage people, processes and technology throughout the implementation process. Our comprehensive services portfolio centers on the rigors of solid implementation, but is designed to guide you through every stage of the process -- from planning, through design, to implementation support and managed services.

    Our team of best-in-class consultants and analysts offer an unusually wide array of assessment and benchmarking servifes to our customers.

    MRO Excellence Assessment

    Start with comprehensive review of your operation that leads the development of a detailed plan to take your MRO program to the next level. Nexiant’s MRO Excellence Assessment includes:

    • MRO Inventory Assessment

      Data collection and analysis is used to set safety and minimum/maximum levels, identity obsolete inventory, evaluate inventory turns and inventory slotting.

    • MRO Process and System Blueprint Designs

      Time usually creates inefficiencies in processes. If MRO is not treated as a key strategy in your operation, it’s inevitable that over time your business processes will become ineffective and often dangerous to your business. We can compare your current process practices to our extensive database of leading practices in key MRO process areas to create a map/gap analysis. This analysis is used to develop a custom Process Improvement Portfolio that helps you focus on those issues that have the greatest impact to your operation.

    • ROI Assessment and Measurement

      If you can’t measure it, you can’t manage it. Our ROI Assessment and Measurement services help you create a baseline through an objective assessment of your ROI potential and develop the KPIs, scorecards, evaluation metrics and measurement processes necessary to achieve your corporate objectives.

    Implementation Services

    Technology implementation services, by nature, are the core of many of our services offerings. Our talented implementation team has developed a proven and repeatable implementation methodology.

    Our services center on project and program management, facility preparation, integration of third-party systems, rigorous documentation, testing and training – services critical to the rapid and successful implementation of a highly efficient and effective MRO program.

    • Solution Integration

      We have the depth of experience and expertise to integrate and manage a very broad suite of solutions, including the integration of technology and systems into an ERP system, to any materials handling equipment, legacy systems or other third-party systems. Nexiant can function as the integrator for your entire solution.

    • Data/Content Building and Management

      Predictably, your data is not as clean and as helpful as it should be. Inefficiencies and costs associated with bad data are easy to identify, but more difficult to resolve. Our wealth of data/content building and management tools and techniques can quickly fix your data issues and put the processes in place to help you keep that data clean for years to come.

    • Tehnology Installation

      Nexiant has a heritage in Point-of-Use (POU) solutions. We not only install our Point-of-Use Solutions, but we also train you in how to use and maintain the technology. We also ensure a short adoption curve of the new technology by end users to accelerate your return on your investment.

    • Broad Technology Integration

      Because of our long track record in complex technology integration, we can also help enhance your MRO solution with more extensive integration such as mobile/handheld computing and barcode/RFID deployment.

    Managed Services

    It is common for many companies to outsource many non-core functions and growing numbers of industrial firms look to integrate suppliers to take on MRO functions. We see a flaw in the model - specifically, the conflict of intrest that arises when a buyer purchases material from themselves.

    Our services center on project and program management, facility preparation, integration of third-party systems, rigorous documentation, testing and training – services critical to the rapid and successful implementation of a highly efficient and effective MRO program.

    • Site Management Services and Storeroom Operations

      Our people can operate these fundamental functions to free up your people to focus on higher value activities. It's not about reducing headcount; it's about enabling you to deploy the people you have on your payroll more effectively.

    • MRO Inventory Management

      We'll make sure that you have the right inventory in the right place at the right time through the deployment of technology and through expert movement analysis. We can manage your inventory from the time it hits your dock to the time it's consumed.

    • Asset Performance

      Our on-site team will examine your operation's asset performance on an on-going basis and optimize the management of critical spares and tooling to minimize production downtime.

    • Financial Reconciliation

      Financial Reconciliation is not an abstract concept. We put the people, processes and technology in place to create a full turnkey purchase-to-pay cycle. We minimize the time required to establish a functional third-party accounts receivable and P-card program at the plant or enterprise level.

    • Reporting & Predictive Analytics

      Reporting design and development expertise allow data to be sorted and analyzed in many different ways. We leverage MRO best practices, Six Sigma techniques and industry experience, to conduct detailed analysis of MRO environments, data and operations focusing on opportunities to improve operations, streamline processes and reduce overall costs.

    Customer Support Services

    Nexiant offers the highest level of customer support in the industry to ensure optimum performance levels, which in turn ensures the highest leves of customer satisfaction.

    Customer Support Services include:

    • Telephone Support
    • Field Support
    • Software Maintenance & Enhancements
    • Hardware Maintenance & Warranty Services

    Unlike traditional call center environments, Nexiant operates a Technical Support Center staffed by a team of certified technicians that are committed to providing end-to-end support services. Customer service requests are managed from inception through resolution by a dedicated technician to ensure timely resolution. Nexiant's Technical Support Center is fully staffed, providing toll-free telephone support, Monday through Friday from 4:00 am to 5:00 pm Pacific Time, After hours and weekend support services are also available.